AutoCodes – Chevrolet – B3928 2018 Chevrolet Silverado

B3928 2018 Chevrolet Silverado Code - Incorrect Environmental Identifier Received from Telematics Communication Interface Control Module

Quick Answer

When certain modules are programmed and configured during installation, the module learns a specific environment identifier which is unique to the vehicle. Common causes include Faulty Telematics Communication Interface Control Module, Telematics Communication Interface Control Module harness is open or shorted, Telematics Communication Interface Control Module circuit poor electrical connection. Severity is High - diagnose this code as soon as possible. Driving is not recommended if the warning light is flashing, the engine runs poorly, or safety-related symptoms are present.

What it means
B3928 2018 Chevrolet Silverado indicates Incorrect Environmental Identifier Received from Telematics Communication Interface Control Module.
Common causes
Common causes include Faulty Telematics Communication Interface Control Module, Telematics Communication Interface Control Module harness is open or shorted, Telematics Communication Interface Control Module circuit poor electrical connection.
Severity
High - diagnose this code as soon as possible.
Can I drive?
Driving is not recommended if the warning light is flashing, the engine runs poorly, or safety-related symptoms are present.
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Code Popularity 141
How popular is this code, among other codes? Low
Table of contents Created and updated by William Orellana on Jun 16, 2023
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Code B3928 2018 Chevrolet Silverado Description

When certain modules are programmed and configured during installation, the module learns a specific environment identifier which is unique to the vehicle. The environment identifier is used to prevent the swapping of control modules between vehicles. The Body Control Module (BCM) is the keeper of the environment identifier. The instrument cluster, electronic brake control module, Heating, Ventilation, and Air Conditioning (HVAC) Control Module, inflatable restraint sensing and diagnostic module, and telematics communication interface control module each learn the environment identifier during their configuration process. During vehicle operation, the BCM sends the immobilizer identifier as a challenge and each module responds to the challenge by sending the environment identifier back to the BCM. If the BCM sends an incorrect immobilizer identifier or a specific number of incorrect environment identifiers are received, vehicle starting is disabled.
The Diagnostic Trouble Code (DTC) sets when the control module's environment identifier does not match the environment identifier stored by the BCM.
OBDII Code B3928 2018 Chevrolet Silverado - Incorrect Environmental Identifier Received from Telematics Communication Interface Control Module - AutoCodes.com
B3928 2018 Chevrolet Silverado Code - Incorrect Environmental Identifier Received from Telematics Communication Interface Control Module

What are the Possible Causes of the DTC B3928 2018 Chevrolet Silverado?

  • Faulty Telematics Communication Interface Control Module
  • Telematics Communication Interface Control Module harness is open or shorted
  • Telematics Communication Interface Control Module circuit poor electrical connection
  • Faulty Body Control Module (BCM)

How to Fix the DTC B3928 2018 Chevrolet Silverado?

Review the 'Possible Causes' above and visually examine the corresponding wiring harness and connectors. Check for damaged components and inspect connector pins for signs of being broken, bent, pushed out, or corroded.

What is the Cost to Diagnose the Code?

Labor: 1.0

To diagnose the B3928 2018 Chevrolet Silverado code, it typically requires 1.0 hour of labor. Rates vary by location, vehicle, and shop. Many shops charge between $80–$150 per hour; dealerships and metro areas may be higher, independents may be lower.

Need more information about the B3928 2018 Chevrolet Silverado code?

Need more information on how to fix the B3928 2018 Chevrolet Silverado code? Get Access to Factory Service Manuals

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About the author: William Orellana is a Master Mechanic and Mechanical Engineer with over 30 years of experience diagnosing and repairing vehicles. Learn more about his background.

Frequently Asked Questions about B3928 2018 Chevrolet Silverado Code

1. What are the common symptoms of OBDII code B3928 in a 2018 Chevrolet Silverado?

- Common symptoms include the illumination of the check engine light, issues with the telematics system, and potential communication problems with the control module.

2. What does the OBDII code B3928 mean for a 2018 Chevrolet Silverado?

- The code indicates that the Telematics Communication Interface Control Module has received an incorrect environmental identifier.

3. What are the possible causes of OBDII code B3928 in a 2018 Chevrolet Silverado?

- Possible causes include a faulty Telematics Communication Interface Control Module, wiring issues, software glitches, or communication errors within the vehicle's network.

4. How can I diagnose OBDII code B3928 in my 2018 Chevrolet Silverado?

- Diagnosis typically involves using a diagnostic scanner to retrieve the specific code, checking for any related trouble codes, and inspecting the telematics system components for any visible damage.

5. Can OBDII code B3928 in a 2018 Chevrolet Silverado be repaired at home?

- Repairing this code may require advanced diagnostic tools and technical knowledge. It is recommended to consult a professional mechanic or dealership for proper diagnosis and repair.

6. Is it safe to continue driving with OBDII code B3928 illuminated in a 2018 Chevrolet Silverado?

- While the vehicle may still be operational, driving with this code illuminated can potentially lead to further issues with the telematics system and other control modules. It is advisable to address the problem promptly.

7. How much does it typically cost to repair OBDII code B3928 in a 2018 Chevrolet Silverado?

- Repair costs can vary depending on the exact cause of the code. It is recommended to obtain a diagnostic assessment from a qualified technician to determine the specific repair needed and associated costs.

8. Can resetting the OBDII system clear the B3928 code in a 2018 Chevrolet Silverado?

- Resetting the OBDII system may temporarily clear the code, but if the underlying issue is not addressed, the code is likely to reappear. It is essential to diagnose and repair the root cause of the problem.

9. Will disconnecting the battery reset the B3928 code in a 2018 Chevrolet Silverado?

- Disconnecting the battery may reset the code temporarily, but it is not a guaranteed solution. Proper diagnosis and repair of the underlying issue is necessary to resolve the problem permanently.

10. Does OBDII code B3928 affect the overall performance of a 2018 Chevrolet Silverado?

- While the code itself may not directly impact the vehicle's performance, unresolved communication issues within the telematics system can potentially lead to other operational challenges. It is recommended to address the code promptly.

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