Review the 'Possible Causes' mentioned above and visually examine the corresponding wiring harness and connectors. Ensure to check for any damaged components and inspect the connector pins for signs of being broken, bent, pushed out, or corroded.
B11BA:1C - Steering Wheel Audio Switch Pack Circuit Voltage Out of Range
B11BA:63 - Steering Wheel Audio Switch Pack Circuit/Component Protection Time-Out
To diagnose the B11BA Mercury code, it typically requires 1.0 hour of labor. The specific diagnosis time and labor rates at auto repair shops can differ based on factors such as the location, make and model of the vehicle, and even the engine type. It is common for most auto repair shops to charge between $75 and $150 per hour.
Voltage is sent from the Audio Control Module (ACM) or Accessory Protocol Interface Module (APIM) to the steering wheel controls, and the same module grounds the return circuit. The VOL-, VOL+, SEEK- and SEEK+ switches share signal and return circuits, while the VOICE, MEDIA, PHONE and OK switches share separate signal and return circuits. For all configurations, when a switch is pressed, the voltage is routed through a specific resistor value for each function. The ACM (or APIM) then uses the reference voltage to determine which control input function has been selected. The OBDII code is set by the ACM when the reference voltage to the steering wheel controls is out-of-range. This can be caused by a number of different failures on the steering wheel controls circuit except for a stuck switch or a short to ground in the signal return circuit.
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